Returns, Refunds & Complaints Policy – Fresh Flower Guarantee
Our Freshness Guarantee in St John's Wood
As a trusted local florist in St John's Wood, we take immense pride in delivering vibrant, fresh flowers to the homes and businesses in our neighbourhood. Every bouquet is carefully hand-prepared on the day of delivery, using only the highest quality blooms. Our Fresh Flower Guarantee ensures that you receive arrangements at the peak of their beauty and freshness.
Damaged-on-Arrival Policy
We want every customer to be delighted with their order. In the rare event that your flowers arrive damaged or not as described, please notify us as soon as possible on the day of delivery. Please provide clear photographic evidence of the issue so we can accurately assess the situation and offer a prompt resolution. Your satisfaction is our top priority, and we will always work swiftly to make things right.
Freshness Window
We guarantee the freshness of our flowers for a minimum of 5 days from the date of delivery, provided they are cared for according to our bloom care instructions. Factors such as room temperature, direct sunlight, and water quality can affect the lifespan of your bouquet. Should you notice your flowers fading or wilting prematurely within this freshness window, do let us know. We stand by our fresh flower guarantee and will investigate any concerns you may have.
Refunds & Replacements
Your complete satisfaction is important to us. If your delivered flowers do not meet our usual high standards, or if they do not last for the guaranteed freshness window, we offer two options:
- Refund: You may request a full or partial refund depending on the nature of the issue.
- Replacement: We are happy to send a fresh bouquet to you at no additional cost, ensuring you can enjoy the blooms as intended.
Please note, requests for refunds or replacements should be made as soon as possible and always within 24 hours of delivery for perishable products.
Complaints & Feedback Process
If you wish to raise a complaint or provide feedback about your order or our customer service, you can contact us via the website’s contact form or visit our shop in St John’s Wood. Please include your order number and details of your concern so we can investigate thoroughly. We aim to acknowledge all complaints within 24 working hours and resolve them quickly, keeping you informed at every step.
We value every comment as it helps us to grow and deliver an even better service to our loyal customers in St John’s Wood and the surrounding area.
Your Trusted Local Florist
Serving St John's Wood households and businesses, our team is dedicated to creating joyful floral experiences through exceptional quality and reliable service. Our local expertise means we understand the needs of our community and strive to exceed expectations with every bouquet. Thank you for choosing our flower delivery service – you are in safe hands with your neighbourhood florist.
