Welcome to our online flower delivery service for St John's Wood and the surrounding areas. These Terms & Conditions govern your use of our website and your purchases of flower arrangements and related products for delivery in St John's Wood and neighbouring districts. Please read them carefully before placing an order. By ordering from us, you agree to be bound by these Terms & Conditions.
We are dedicated to making your flower delivery experience as smooth and delightful as possible. Whether sending a bouquet to a loved one or brightening your own space, these terms outline your rights, responsibilities, and what you can expect from our service.
These Terms & Conditions apply to all customers ordering flower delivery within St John's Wood and adjacent locations. This includes individuals arranging deliveries to residential, commercial, or institutional addresses in and around the St John's Wood area.
To place an online flower delivery order in St John's Wood, browse our website and select your preferred arrangement. Choose your delivery date and complete all required recipient and delivery information accurately. Add your chosen products to your cart and proceed to checkout. Orders are subject to acceptance and availability.
Upon successfully placing an order, you will receive an automated order confirmation summarising your purchase. This email serves as acknowledgment of receipt of your order — it is not a contract of sale. We reserve the right to decline or cancel your order for any reason before dispatch, in which case you will be notified and refunded in full.
Payment for your flower delivery must be made at the point of ordering, using the secure online payment methods available on our checkout page. We accept major credit and debit cards, and other payment options as indicated from time to time.
All prices shown are in GBP (£) and include VAT where applicable. A delivery fee may be added depending upon the delivery location within St John's Wood or adjacent areas. The total amount, including all charges, will be displayed prior to finalising your order.
Your order will not be processed or dispatched until we have received full payment. An invoice will be provided electronically upon request.
If you wish to modify or cancel your St John's Wood flower delivery order, please notify us as soon as possible. We will make every effort to accommodate changes or cancellations requested prior to your order being prepared or dispatched.
Orders for same-day or next-day flower delivery are processed swiftly; modifications or cancellations may not be possible once the preparation process has begun. Orders already fulfilled or out for delivery cannot be cancelled or amended.
If your order includes customised or personalised items, cancellation or modification may not be available once preparation has started.
Where a modification or cancellation is accepted, we will confirm and process any applicable refund within a reasonable period. Refunds are made by the original payment method.
We deliver fresh flowers to St John's Wood and surrounding areas on your selected date. While we make every effort to fulfil deliveries as requested, delivery times cannot be guaranteed, especially during peak periods or due to unforeseen circumstances outside our control (such as traffic delays or adverse weather).
If the recipient is not available at the delivery address, we may leave the delivery with a neighbour, in a safe location, or attempt to redeliver at a later time, in accordance with your instructions and our discretion. Responsibility for the goods transfers upon delivery completion.
Please ensure all recipient and delivery details are accurate. We cannot be liable for late, failed, or misdirected deliveries resulting from incorrect or incomplete information.
All products are subject to availability. Images on the website are for illustrative purposes only; actual products may vary in appearance. In the event that the specific flowers, colours, or containers pictured are unavailable, we reserve the right to substitute with items of equal or greater value while preserving the overall style and theme.
Any such substitutions will be made at our professional discretion and with care to maintain quality.
If you are dissatisfied with the freshness or quality of your flower delivery in St John's Wood, please contact us within 24 hours of the delivery. We may request photographs and a description to assess the issue. Where appropriate and at our discretion, we may offer a replacement, partial refund, or full refund.
Due to the perishable nature of flowers and plants, returns are generally not accepted, unless a quality issue is identified.
You are responsible for providing accurate order, payment, and delivery details. On receipt of your flower order, please follow any care instructions provided to ensure the longevity and presentation of the arrangement.
Our service is intended for users aged 18 and over. By placing an order, you represent that you are legally capable of entering into binding contracts and are at least 18 years old.
While we strive to deliver exceptional flower arrangements and service, our liability in connection with any order is strictly limited to the purchase price of that order.
Nothing in these Terms & Conditions limits or excludes our liability for death or personal injury caused by our negligence, for fraud or fraudulent misrepresentation, or for any liability which cannot be excluded under applicable law.
We accept no liability for any loss of profits, business opportunities, goodwill, or indirect losses arising from use of our website or services, including (but not limited to) missed events or celebrations due to late or misdirected delivery.
We shall not be liable or responsible for any failure to perform our obligations or any delay in performance caused by events outside our reasonable control, including but not limited to natural disasters, adverse weather, strikes, or supply chain disruptions.
All website content, including images, text, and product descriptions, are owned or licensed by us and may not be used, reproduced, or distributed without our express permission.
We take your privacy and data security seriously. Your personal information is handled in accordance with applicable UK data protection laws and subject to our Privacy Policy.
We use industry-standard security measures to protect your payment and order information during transmission and storage.
We reserve the right to update or amend these Terms & Conditions at any time. Any revised terms will be posted on our website and will apply to orders placed after their publication. We encourage you to review these terms regularly to remain informed of any changes.
These Terms & Conditions are governed by and construed in accordance with the laws of England and Wales. Any disputes arising out of or related to your use of our St John's Wood flower delivery service or orders placed through our website shall be subject to the exclusive jurisdiction of the courts of England and Wales.
If you have any queries regarding these Terms & Conditions, your order, or any aspect of our flower delivery service in St John's Wood and the surrounding areas, please contact our customer service team using the details provided on our website. We are here to help you at every step of your flower-giving journey.
If any part of these Terms & Conditions is found to be unenforceable or invalid, the remainder will continue in full force and effect.
These Terms & Conditions, together with our Privacy Policy and any written order confirmation, constitute the entire agreement between you and us regarding flower delivery in St John's Wood and nearby locations.
This website is operated by HF ONE LONDON LIMITED, a company registered in England and Wales under company number 14314390.
Our business correspondence address is 79 St John's Wood High St, St John's Wood, London, NW8 7NL.
HF ONE LONDON LIMITED operates a nationwide network of trusted local florists and delivery partners. Each local website, including this one serving customers in St John's Wood, represents a specific delivery zone within this network — ensuring same-day delivery and personalised customer care across the UK.
All online orders are centrally processed by our team and fulfilled by approved local partner florists closest to the recipient’s address in or near St John's Wood.
For assistance with orders, returns or account queries, please fill out the Contact Us form.
Please fill out the form below to send us an email and we will get back to you as soon as possible.
